Help

Minimum Orders
Forms of Payment
Return Policy
How to open an account
Tax Information
Pricing Policy
Security
Privacy Policy

Shipments
Shipping Methods
Timely Shipments
Order Tracking
Shipping Destinations
Drop Shipments
Further Assistance


Minimum Orders:
There is no fixed minimum order amount. Some items have minimum quantity restrictions based on packaging. Order size may affect freight charges.

Forms of payment:
Online Orders: SouthernCarlson accepts the following forms of payment for online orders:

  • SouthernCarlson Preferred Account with approved credit. Credit application required (download here). Terms are Net 15 days.
  • Credit Cards: Visa, MasterCard, Discover Card or American Express
  • Debit Cards when a PIN number is not required

Payments on Account:

  • Electronic or Wire Transfers
  • Personal or Corporate Checks
NOTE: C.O.D. orders cannot be submitted over the website

Return Policy:
Return authorization forms can be obtained by contacting customer service at 1-800-745-6735 with your order number within 30 days of purchase. For non-defective products, freight charges and a 15% restocking fee will apply.

To open an account:
Place items in your cart then checkout, you will have the opportunity to either login or if you're a new customer an account will be created at this time.

If you would like to open a customer charge account with us please download a credit application (download here)

Tax Information:
We are required by state and local governmental agencies to maintain properly completed exemption certificates for all customers that claim tax exemption status. If a completed form is not on file we are required by law to collect sales tax on all transactions.

Pricing Policy
Special pricing inquires or quotation requests may be obtained here.

Security:
We use several measures to ensure your information is kept safe. Our servers use the latest SSL encryption methods to protect the information transmitted to us. Check your browser for the padlock symbol to verify a secure connection. Access to your information within our servers is highly restricted to authorized employees who need the information to properly service your account.

Privacy Policy:
The information we collect and store regarding your account or the orders you place is information you provide to us when you open your account. We also store information regarding your orders and the services we provide to you. We use this information to better service your account and respond to any questions you may have about your account or the products you purchase from us.

Information you provide us will only be used to contact you in service of your account. We will use your email address to send you notices such as order confirmations and occasional offers. Users may choose not to receive these notices at any time.

We may update this privacy policy at future times to reflect changes not currently described. Changes will be posted on this website and you are encouraged to occasionally review our privacy policy.

Shipments:
Shipping charges provided at the time of checkout are estimates. We provide these based on best information available at that time using information provided by several freight carriers. We use this method instead of a flat rate to avoid overcharging our customers. Once our freight carrier provides us with an exact amount your invoice may be modified to reflect the most accurate information.

Shipping Methods:
Methods available to deliver your order to you are shown in the "Shipping Method" box during checkout. This screen may also show "Representative Select" as the only option. If this is the case our customer service representatives will either choose the most affordable method for your order or they will contact you to discuss the details of the order with you. Freight decisions are made considering several factors such as weight, size, shipping location, residential delivery or special instructions you may have provided.

Timely Shipments:
Orders received by 2:00pm CST will generally ship the same day. Our goal is to ship your orders complete the same day they are placed. In case of critical needs, please tell us in the comments section and we will give your order special attention.

Order Tracking:
Once available, a tracking number and order shipment confirmation will be sent to your email address.

Shipping Destinations:
Currently shipments are available for the United States excluding Alaska, Hawaii & US Territories. Because of Distribution Agreements with our partners shipments are not available to Mexico or Canada at this time.

Drop Shipments:
Some orders may ship directly to you from our manufacturing partners in our name.

Need further assistance?
Contact Customer Service via email or phone.