What is your return policy?
Within 30 days of receipt of your order, you may return unused products(s) in original condition, in original packaging for a refund less a 15% restocking fee. If items are defective or not as ordered, a full refund will be issued. Please call or email for a return authorization number prior to sending any product back to us. Customers are responsible for return shipping costs. Never send a package direct to the manufacturer, unless we tell you to do so. We do not allow returns on the Honda or Duo-Fast products unless in original condition and packaging. We also do not allow returns on pressure washer pumps, gas powered products, and electrical parts.
What is your exchange policy?
Within 30 days of receipt of your order, you may return your unused product(s) in original condition. Customers are responsible for the shipping costs on returned item(s). Once we receive the original item(s) and inspect, we will credit your account, and create (a) new order for replacement item. If the new order doesn't qualify for free shipping customers will be charged for shipping on exchanged item. If the original item(s) is inspected and not in original condition, we reserve the right to deny the return or charge a restocking fee.
What if my product(s) I received is damaged or missing item(s)?
You must report damage or missing item(s) within 5 business days of receipt by contacting us at 1-800-745-6735 (English) or 1-844-525-2867 (Spanish). You also must keep the original box & packing material in the event we open a claim with the carrier. You may be required to complete claim forms for the carrier. In some cases we may need assistance from our customer to ensure that all forms requested by the carrier are completed. We may also need assistance from our customer to ensure that all items are returned to the carrier or to us at SouthernCarlson. We will discuss return shipping options when you report the damaged shipment. We will ship out a replacement once we have received and inspected the original item. If you need the replacement item sooner we can create a second order, charge your credit card, and ship out the replacement when available. Once the original damaged item(s) is received and inspected we will credit your account. We appreciate your cooperation and patience through this process.